Who we are
ShipRoute Logistics ("we", "us", "our") provides parcel, freight, and fulfillment services worldwide. This policy explains how we collect, store, and use the personal information of shippers, recipients, and visitors to our website.
Information we collect
- Account details — name, email, business address, phone number when you book a shipment or open a ShipRoute account.
- Shipment data — sender and receiver details, package contents description, declared value, and tracking events.
- Payment information — handled exclusively by our PCI-compliant payment processors. We do not store full card numbers on our servers.
- Site usage — anonymized analytics (pages visited, device type) to improve the dashboard.
How we use your data
We use your information solely to deliver your shipments, communicate status updates, comply with customs and regulatory requirements, and improve the ShipRoute service. We never sell your data to third parties.
Your rights
You can request a copy of your data, correct inaccuracies, or request deletion at any time by emailing privacy@shiproute.com. We respond to verified requests within 30 days.
Contact
Questions about this policy? Reach our Data Protection Officer at privacy@shiproute.com.