Elena Costa
Head of Operations
About Us
Learn more about our company and values
About ShipRoute
Moving goods at global scale — without losing the human touch.
ShipRoute Logistics is a parcel and freight carrier built for the modern shipper. We move packages across 142 countries with carrier-grade tracking, transparent pricing, and 24/7 human support — from the first scan to the final signature.
What we do
From single-envelope express to full-container ocean freight, every shipment moves through one platform and one team. No carrier-handoff blind spots, no surprise fees, no late-night calls to customer service that go nowhere.
- 142 countries served across six continents
- Six dedicated lanes — express, freight, cold chain, white-glove, fulfillment, returns
- 99.4% on-time delivery rate across the global network in 2025
- Damage rate held below 0.06% — every parcel scanned at every checkpoint
- 24/7 support with a real human reply within 12 minutes (on average)
Why teams switch to ShipRoute
The carriers we replace tend to share three problems: opaque pricing, fragmented tracking, and customer support you can't reach. We rebuilt all three from scratch — flat-rate quotes that survive to the invoice, a single dashboard that follows every parcel through every hub, and a support team that picks up the phone.
Where we're headed
By the end of 2026, we'll have hubs in every G20 country, native cold-chain in all 142 lanes, and AI-driven ETA predictions accurate to the 30-minute window. Same principles, broader reach.
The team
The faces behind every delivery.
Dedicated professionals who keep your shipments moving — quietly, reliably, every single day.
Marcus Lin
Logistics Lead
Priya Patel
Customer Success
Diego Alvarez
Fleet Manager
Naomi Hayashi
Customs Specialist
Liana Harris
Delivery Coordinator
What clients say
Real stories. Real shipments.
The trust we build with every package — straight from the shippers we move.
“Switching to ShipRoute cut our average transit time by 31% and our customer support tickets by half. The dashboard is genuinely a pleasure to use.”
Sarah Chen
Head of Operations, BrightAds
“We ship 4,000 parcels a week. ShipRoute is the first carrier that actually showed up on time, every time, for an entire quarter.”
Marcus Johnson
Founder, Northwood Outfitters
“Cold chain shipments used to be a quarterly fire drill. With ShipRoute we get real-time temperature data and a single dashboard for the entire fleet.”
Aisha Rahman
Logistics Manager, ColdChain Pharma
“White-glove delivery actually feels white-glove. Two-person crews, room-of-choice setup — our 5-star reviews jumped from 78% to 94%.”
Diego Alvarez
CEO, Lumio Furniture
“The returns portal alone saved my team 18 hours a week. ShipRoute thinks about the parts of logistics that other carriers ignore.”
Liana Harris
COO, BrewBox Coffee
Trusted partners
Working with the world's best carriers.
A growing network of carriers, customs experts, and logistics tech that powers every ShipRoute shipment.
